Refund, Cancellation & Exchange Policy

Important Note
This policy must be customized based on your business activity and product/service type.
If you do not offer refunds, cancellations, or exchanges, you must clearly state this below to avoid misunderstandings and disputes.

1. Refund Policy

We offer refunds under the following conditions:

Refunds may be granted in cases such as:

• The wrong product was provided
• The product is defective
• The product was damaged during shipping
• The product was tampered with

To be eligible for a refund, you must notify us within 2 working days of receiving the product, along with supporting evidence (e.g., photos, proof of issue).

Approved refunds will be processed to the original method of payment within 1 to 5 wokring days, depending on the issuing bank or payment provider.

2. Cancellation Policy

Orders may be canceled within 1 day from the time of purchase, provided that:

• The order has not yet been processed, shipped, or fulfilled
• The product is not customized or already in preparation

Cancellation requests must be submitted through phonecall or whatsapp message.

3. Exchange Policy

We offer exchanges under the following conditions:

Exchanges may be accepted if:

• The wrong product was delivered
• The product is defective or damaged
• The item does not match the description

Requests for exchange must be made within 1 day of delivery.

Items must be returned in original condition / unused / original packaging, unless defective.

Exclusions (if applicable):

• Customized or personalized items
• Items marked as final sale

4. General Conditions

• Customers are responsible for return shipping costs unless the issue is due to our error.
• We reserve the right to inspect returned items before approving refunds or exchanges.
• This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase.

5. Contact

For any refund, cancellation, or exchange requests, please contact us at: moheboutique.lb@gmail.com